Shipping Methods

We charge a shipping fee based upon the shipment option that you select at Checkout. The four shipping options are:

Ground Service

  • Deliveries to residential and commercial addresses in 3 to 5 business days after shipment.
  • Actual delivery time depends on shipping distance and may vary.
  • Delivery to some remote addresses may take up to 2 additional business days.
  • Available only to addresses in the 48 continental states.
  • Orders must be placed and credit approved no later than 4:00pm Eastern / 3:00pm Central /1:00pm Pacific for same day shipment of in stock items.
  • Signature is required.
  • Order must be under 150lbs. and meet cube restrictions.

2nd Day Delivery - Second Business Day Delivery

  • Delivery by 4:30 the second business day after shipment to thousands of cities and by end of day to residential and/or rural addresses.
  • This service is limited to 150 lbs. per order and corresponding cube restrictions.
  • Orders must be placed and credit approved no later than 4:00pm Eastern / 3:00pm Central /1:00pm Pacific for same day shipment of in stock items.
  • This service is available to Alaska and Hawaii,  takes more than two days. service to major metropolitan areas in Alaska and Hawaii, other addresses may require additional days for delivery.
  • Signature is required.

Next Day Air

  • Next Day Air
  • Delivery by 12:30pm the next business day after shipment to thousands of cities and by 4:30pm to most other areas.
  • This service is limited to 150 lbs. per order and corresponding cube restrictions.
  • If your order is over 150 lbs. and/or the corresponding cube restrictions and you choose this enhanced service level, your order will ship with a prioritized shipment method, but is not guaranteed for next business day delivery.
  • Orders must be placed and credit approved no later than 4:00pm Eastern / 3:00pm Central /1:00pm Pacific for same day shipment.
  • This is two-business day service to major metropolitan areas in Alaska and Hawaii, other addresses may require additional days for delivery.
  • Signature is required.

Saturday Delivery

  • For Friday shipments only. Next day Air Rates plus $10.00.
  • Orders must be placed and credit approved no later than 4:00pm Eastern / 3:00pm Central /1:00pm Pacific on Friday for Saturday delivery. There is an additional $10.00 fee plus the Next Day charges.
  • Priority service restrictions (above) apply.
  • Signature is required.

  • NOTE: not available for shipments to Alaska and Hawaii.

Truck Freight - Priority Delivery - Over 150lbs.

  • Deliveries to residential and commercial addresses in 2 to 5 business days after shipment.
  • Actual delivery time depends on shipping distance and may vary.
  • Available to addresses within the 48 continental United States; Alaska and Hawaii delivery is not available.
  • Orders must be placed and credit approved no later than 2:00pm Eastern / 11:00pm Pacific for same day shipment.
  • These orders ship by Common Carrier / LTL (less than truckload) carriers. Tracking numbers are  available.
  • Extra charges apply for residential delivery.
  • Signature is required.


The shipment fee is calculated based upon a combination of the shipment method that you select, where the product is being shipped to, and the weight and corresponding cube restrictions. This shipping fee will be figured after receiving your order. You will be e-mailed the shipping charges. All orders shipped Motor Freight will be shipped freight collect. 

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  Shipping Rates  

We compute our shipping fees as follows:

Your cost may very depending on your location.

Ground - 3 to 7 Business Day Delivery (see definition above)


2nd Day Delivery - Second Business Day Delivery (see definition above)


Priority - Next Business Day Delivery (see definition above)


Saturday Delivery (see definition above)


Truck Freight - Priority Delivery - Over 150Lbs. (see definition above)op /\





  Handling Fee

Handling Fee

We charge a "handling fee" on items that require special packaging such as body parts, glass, fiberglass or large items which may require a box charge

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  UPS Shipment tracking

The Tracking Status option on our web site is the quickest method for you to get information on the status of your order. Click on the Tracking Status button in the right hand corner. The system will prompt you for your order number and the zip code of the address where you are having the product shipped.

This will display the UPS Tracking information.   

At this time, we do not post the shipment tracking numbers on our site.If you need the UPS tracking numbers please e-mail our Customer Service at shipping@actionimport.com or call Toll Free at (888) 352-7743 for assistance and have the last four digits of your credit card available for verification as well.


Multiple tracking numbers may be displayed if you multiple boxes were included in your shipment and/or your order has multiple shipments. UPS dose not update their systems immediately upon shipment so your tracking information my not be immediately available.   

Special order items such may require 10-15 days to made before they are shipped. They will usually be drop shipped directly from the manufacturer. You will be notified by e-mail if this is the case.  If you need tracking information on these orders please e-mail shipping        

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  Non-Deliverable Shipping Addresses

Action Import Motors ships to addresses in the 50 United States, with the following exceptions:

  • International locations (defined as outside the 50 United States)
  • Post Office Boxes (USA)
  • Private mail boxing locations (USA)
  • Hotels / Motels, etc. (USA)
  • Trade Shows / Conventions / Conferences
  • APO/FPO addresses (USA)
  • Freight Forwarders

We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.

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  International Shipments

At this time, Action Import Motors only ships to locations within the 50 United States.

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  Backorder Policy

The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

Many backordered items are restocked within 3 - 10 days. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, please send us an email at cancel@actionimport.com.

In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouse may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of Action Import Motors. We will do our best to ship your order as soon as we receive the product.

In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with Action Import Motors and/or our competitors. Action Import Motors will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.

Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.

If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please e-mail us at customerservice@actionimport.com or telephone us at Toll Free 1 (888) 352-7743 for an update.

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  Refused Shipments

The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.

We recommend that you accept delivery of the product and then contact us immediately for a Return Authorization (RMA) Number. Please click on the following links for a complete description of our Return Policy and Return Procedures.

If you desire to cancel an order, please follow the directions outlined in our Order Cancellations section.

On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of an Action Import Motors error, we will issue a credit for all shipping and handling fees, and the product once it is returned to Action Import Motors. If through no fault of Action Import Motors the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 20% restocking fee.

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  Return Policy

Non-Defective returns

We will accept returns on non-defective products returned for credit or exchange, but we will not be able to refund shipping and handling fees, the return must be completed within 30 days from the shipment date, and you will be responsible for the return shipping cost to Action Import Motors. We suggest that you use a return shipping method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Depot.

Some products are not returnable under any circumstances - special orders -  upholstery and convertible tops that are made to order, be sure of your  of material and color  choices.

We reserve the right to impose a 20% restocking fee per item if the product is not received by us in completely re-salable condition. Examples of this would include if the box is opened, the product is damaged, or the box is marred with writing other than the shipping label.

Defective returns

Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date.

A product must be diagnosed "defective" by a member of the Technical Support Staff. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number.

If you place a replacement order for the same product or a similar product of higher value, we will refund the shipping fee, handling fee and sales tax (if applicable) on the original order, and Action Import Motors will pay the return freight.

If you do not make a replacement order, we will still refund the shipping fee, handling fee and sales tax (if applicable), and Action Import Motors will pay the return freight, but we will charge your account a 15% processing fee.

In either case, after 30 days from the shipment date, the terms of the manufacturer’s warranty apply (if any).

LIABILITY/WARRANTY

The EMPI product line of merchandise is guaranteed to be exactly as represented. Items that have been installed, modified, altered or damaged by improper application/installation or neglect in any way, may not be eligible for return.

Any item that has been personalized  is non-returnable. Any special ordered item is non-returnable. Electrical items are non-returnable. Carburetors are non-returnable.

Products used for Racing, Completion, or Off-Road use have no warranty. In all events seller liability is limited to replacement of  the merchandise or invoice value of materials claimed to be defective. Shop labor or any other costs are not included.

Cost and/or availability of some items are subject to change without notice. Due to variations  in manufacturing  or suppliers, products may appear slightly different from the photo or description in catalog.

While every effort is made to insure accuracy,  Action Import Motors - EMPI Outlet is not responsible for errors or omissions in our catalog or online catalog.


Moneyback guarantees

Action Import Motors does not offer a money-back guarantee on any product. However, some manufacturers do offer such a guarantee. In these cases, products will be clearly designated and a money-back guarantee (MBG) will apply only to these products. Products covered by a MBG will be accepted for return within 30 days from the shipment date, or as specified by the terms of the manufacturer's MBG. Restocking fees will not be assessed on such returns.

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  Return Procedures

No return will be accepted without a return merchandise authorization (RMA) number. To request a RMA number, please contact an Action Import Motors Customer Service Specialist Toll Free at (888) 352-7743. RA numbers are valid for ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the shipping box: PLEASE RETURN THE ORIGINAL PACKAGING,  DO NOT MARK ON THE BOX THAT THE ITEM  IS PACKAGED IN .

In the case of any item(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, instructions,  manuals, registration card(s), accessories ect. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Action Import Motors.

All manufacturers' names, symbols & descriptions are used for reference only. They do not imply that any listed product is the product of these manufacturers unless otherwise noted. Volkswagen®, VW®, Beetle®  Ghia® Rabbit® Golf®, Jetta® New Beetle® Passat®  Eurovan®  Vanagon® are registered trademarks of Volkswagen® of America, Inc.  Action Import is in no way affiliated with Volkswagen®  Werk AG or Volkswagen®  of America and the parts herein offered for sale are not Genuine Volkswagen®  parts.